Did you know, We do more than just Ticket Websites? We can build ANY type of website!
Premium Support Plans
Customer success and understanding of their website is a top priority for ATBS. Each customer is
provided with access to our online knowledgebase and support ticket system for online guidance
and support. However, this basic plan does come with limitations. To maximize the use of
support and obtain faster replies with quicker turn-around, customers are offered access to our
Premium Support Plans.
Premium Support provides one-on-one engagements with ATBS Support Team Members and
quick replies to support tickets.
Access to developers for questions regarding your website, best practices, industry
questions and more.
Get fast access to our most skilled technical resources via
Support tickets. Whether you have how-to
questions, technical issues, or need developer support, we give you fast,
Exclusive access to a scheduled call with a developer for an in-depth tutorial of your new
website. Get your questions answered and an explanation of the features at your disposal.
Premium+ Support provides all of the same benefits as Premium support with the addition of
chat and phone support as well as limited support on weekends and holidays
SUPPORT PLANS AND YOUR TICKETS
Premium support is not a maintenance plan and does not include the billable labor that may
come with your ticket. However, it does provide you with quick answers to your tickets and
completion of items requiring billing without the need to receive, approve and pay for individual
invoices for each incident prior to their completion. With this option, you can keep track of your
projects and conveniently pay for them at the frequency associated with your plan saving you
Sometimes it’s just easier to chat with a live person than send an email. Our new live support
option will allow you to connect with a developer which will automatically create a ticket for you
from your conversation. Your live chat agent will be able to investigate your incident immediately.
With this new feature, you can call and leave a message which will automatically transcribe to a
ticket for you which means you no longer have to type your tickets if you would prefer to call.
WEEKEND AND HOLIDAYS
ATBS provides 24/7 emergency support for ATBS-related issues. If your server is having an issue,
regardless of your plan, you have access to support. However, this does not include user-errors.
While ATBS will provide support for these items on the weekend, it comes with an hourly rate.
CHANGES TO POLICIES
ATBS may, with notice, make changes to the features available with support plans. These
changes will take effect 30 days after notification to you.
Premium Support plans are billed annually for each user. In the event you would like to cancel,
your Premium Support account will not be renewed on the next billing cycle. ATBS does not offer
prorations or refunds for unused portions of the Premium Support plans. ATBS cancel any time
without a refund
ATBS Support plans are subject to all terms and policies outlined in your original software
agreement. For a copy of your software agreement, please email your sales representative
Learn more about our Support services.