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ATBS Support

We are here for you!

Unlike other companies out there like Microsoft to Netflix and back again we don’t simply reply with automatic emails that don’t really help you at all then require you to pay to speak to a human.

Every time you contact ATBS via our helpdesk a real human will reply. We are here for you and will help you for as long as you are a customer of ATBS.

There are two types of support for ATBS. The free SLA which every customer is placed on upon signing up and we have paid SLA’s. Under the free SLA all replies to support tickets will be responded two within two business days.  With paid SLA’s you can get replies as fast as 15 minutes. Learn more about our Support Contracts.

We care so much about Supporting our customers that we put it on EVERY single page.

The only red on our entire website is a red “Get Help” button at the top right of every page. It will take you directly to our helpdesk.

There are two types of Support


Standard support is any question, issue or concerns that you might have. You simply post a support ticket to our helpdesk and you will get a reply within the support SLA you are on.

Emergency Support

Emergency support is only for website downs. We have a dedicated server administration team that will likely catch all issues before you ever notice it, but in the rare case, your website is down you will have access to emergency support.

We have better uptime for our hosting than TicketEvolution AND TicketNetwork combined!

Commonly Asked Questions about Support

How do I get support?

All support is handled through the helpdesk. We do not offer phone support for the free SLA.

If you are interested in premium support SLA's check here.

How long does it take to get an answer to my support request?

On the free SLA that every ATBS client is on from the moment they signup response time is 2 business days.

With premium support SLA's you can get answers as fast at 15 minutes!

Support that works!

We are technical people with decades of knowledge about the Secondary Ticketing Market (STM) and the other markets we serve. So rest assured we are here for you and understand your business and needs!